Choice List Field Tutorial

A quick walkthrough to build dependent Choice Lists in Tickets. You’ll create a parent list (Service) and a child list (Integration), bulk-add their options, and link each child option to the parent value “Integration.” Then you’ll add two fields to the Tickets app: Service (Choice List: Service) and Integration (Choice List: Integration, Parent: Service). In use, when Service = Integration, the Integration field unlocks sub-options (Email, Voice, Documents); otherwise it stays inactive—keeping ticket data precise and easy to route.