Filters Tutorial

In this tutorial, I walk you through how to effectively filter and sort tickets to narrow down our workload to a more manageable number. We start by filtering out tickets that are not open and those waiting on customer replies, which helps us see a significant decrease in our ticket count. I also demonstrate how to focus on tickets with affected versions and set a specific time frame for resolution by selecting the SLA due date for November. Finally, I show you how to sort the tickets by the user they are assigned to, giving us a clearer view of our responsibilities. Please follow along and apply these filters to streamline your ticket management process.