Roles & ACLs Tutorial

In this video, I walk you through the process of managing ticket visibility by roles and implementing Access Control Lists (ACLs) to secure sensitive information within our ticketing app. We created four roles: support agent, support lead, finance, and HR, and set specific permissions for each, such as allowing only the finance role to read, create, and edit billing details. I also demonstrated how to restrict access to certain sections and fields, ensuring that only authorized roles can view or modify them. Please make sure to review the roles and permissions assigned to your team and apply the same principles to any app and service as needed. Your attention to these details is crucial for maintaining our data security.